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F.A.Q.

How do you keep curiosity seekers out of your stash?

Make it look like a pretty bag and with no smell no one will know.

 

Do your drawers smell like weed?

Keep weed in your nightstand without your bedroom smelling like pot.

 

Why do I need a smell proof bag?

Because you don’t want everyone to know you’re carrying.

 

Will my boss know I'm packing?

Not if it’s in an Erbanna bag – no one will know but you and the fact that it looks like a cute bag won’t give you away.

 

Who cares if my purse reeks?

You should – it may be legal where you are but it’s not always acceptable.

 Would you want your purse to smell like tequilla?

 

Can my co-workers smell my weed?

Not in this bag – and why announce that they’ll only want to mooch!

 

Are the bags leather?

No - we have more non-leather (vegan) options than leather but they all feel and look beautiful.

 

What's with the black zippers?

These zippers are made to not breath so the odor stays inside and doesn’t seep out.

 

What is the meaning of double infinity? 

The double infinity is infinity X infinity which means an everlasting commitment but aside from it being an incredibly romantic symbol between two people the double infinity meanings include equilibrium or balance, limitlessness or absolute perfection.  Erbanna strives for all of this and wants all of their customers to feel they can relate to this symbol in their own way. And besides, its curvy and pretty!

 

My closet smells like skunk, can you help?

Yes we can – grab any Erbanna bag to store your stash – with no more smell, no one will look in it bc it will just be one of your pretty bags!

 

SHIPPING & RETURNS

When will I receive my order?

 

Orders within the U.S. will arrive within 5-7 business days delivered by USPS priority mail or Fed Ex. You will be notified with a tracking number when your product ships.

 

Do you offer expedited shipping?

 

We offer 2-Day and 3-Day shipping options, measured in business days. Only orders placed by 4PM Monday-Thursday are guaranteed within 2-3 days.  We ship Monday through Friday, any orders placed after Noon Friday through Sunday will be shipped on Monday. (unless a holiday)

 

Does Erbanna ship to AK, HI and PR?

 

Yes we do. Shipping charges will vary.

 

Does Erbanna ship internationally?

 

Yes, but unfortunately we cannot offer free shipping on international orders and all payment must be in U.S. dollars. International orders are shipped via USPS and should arrive within 10-14 days. We are not responsible for any taxes, duties, VAT or customs charges or delays that may occur when importing accessories to your country.
Erbanna is not responsible for fees associated with customs in other countries.

 

Will I receive an order confirmation?

 

Yes, you should receive a confirmation email and order number as soon as you place an order. If you do not receive an order confirmation, please contact info@erbanna.com.

 

What is your return policy?

 

All returns are paid for by the customer unless there is a defect.  If something is wrong upon arrival or initial use, please let us know immediately. Please contact us at  info@erbanna.com with your order number and reason for return. (No returns will be accepted without a code from Erbanna)
Please return all products unused, undamaged, and in original condition for a full refund. We reserve the right to refuse a refund request if a return does not comply with this policy.  All products are guarenteed for 90 days.
Please note: Packages that are refused at delivery or returned without a code incur a 15% re-stocking fee.

 

What is your exchange policy?

 

We made each case with a specific use in mind. If yours doesn’t meet your needs or you’d like to exchange, we’re happy to do so within 10 days. Please contact info@erbanna.com with your order number and reason for the exchange.

 

How do I cancel/edit an order?

 

Please write or call immediately if you need to cancel/edit an order. If it hasn’t been shipped we’ll be happy to oblige. If we can’t catch it, the good news is that we offer free exchanges and returns within 30 days. Please contact info@erbanna.com with your order number and reason for cancellation.

 

General returns disclaimer:

 

Please return all products unused, undamaged, and in original condition for a full refund. We reserve the right to refuse a refund request if a return does not comply with this policy.

 

Gift cards

 

We cannot accept gift card returns or exchange them for cash except where required by law. No discounts may be used to purchase gift cards. When a purchase made with a gift card is returned, the original gift card will be credited.

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